Qualisports Warranty Policy

We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier systems. So Qualibikes are pretty durable. If you have any problems, our warranty policy is as follows:

The manufacture warrants Qualisports bike frames and forks to be free from defects in materials and workmanship. 


This includes a five-year warranty on frame and fork.

Consumables such as tires, tubes, saddles, grips, brake cables, pedals, and chains are not covered. 

All other components and add ons such as racks will have a one-year warranty (Carry bags have no warranty). Please do note the limit load of racks is 25KG. 

Warranty is valid only in the Continental United States only.

THIS WARRANTY DOES NOT COVER: 
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)

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ATTENTION:

Please send us the pictures or videos of any issues with your Quali-bike to info@qualisports.us. Our support team will provide guidance on maintenance.

Note: Refurbished 3rd party bikes are not covered by warranty.

DO NOT attempt to modify any e-bike components YOURSELF; it is dangerous and will void the warranty terms.

Battery Warranty

Warranty Period:


Our battery warranty period is two years from the carrier delivery time.

 

Warranty Contents:


1. During the warranty period, we offer the following warranty services to our customers:

  • Provide technical support and customer service.
  • Free repair services, including parts, labor costs, round-trip shipping costs
  • If we cannot repair your battery, we will offer a replacement battery of equal value.


2. Outside the warranty period, we offer the following services to our customers

  • Provide technical support and customer service.
  • Paid repair services (costs include, but are not limited to, battery testing, replacement parts, labor, round-trip shipping, etc)

 

Exclusions from Warranty Contents:

 

  • Belongs to the range of natural battery degradation (Notes on natural battery degradation and costs) -- Refer to the next introduction
  • Battery damage caused by user negligence or improper use, such as overcharging, over-discharging, use of improper chargers, etc.
  • Battery damage caused by accidents or external forces, such as dropping, immersion in water, etc.
  • No battery charging for a long time (at least twice a month for the battery)
  • Battery damage caused by unauthorized repair or replacement of parts.

 

Warranty Procedure:

If you believe your battery has a quality issue, please follow these steps:

Step 1: Contact our customer service team and provide your purchase proof and a detailed description of the battery issue.
Step 2: Our customer service team will guide you through the warranty procedure and provide relevant support.
Step 3: If we confirm that your battery is covered by the Qualisports warranty policy, we will provide you with free repair or replacement service.

 

Applicable Law:

Warranty is valid only in the Continental United States only. This battery warranty policy is governed by California law. Any terms or provisions that do not comply with this policy will be deemed invalid. We reserve the right to change or amend this policy at any time without notice.

 

About Natural Battery Degradation

Time

(T=Time / M=Month)

Battery Degradation Status

Costs
T≤ 6M   Qualisports covers after-sales costs (battery inspection, shipping, repair or replacement)

6M<T≤12M

 ≤20% Qualisports covers battery inspection and battery back shipping costs
Customer covers sending shipments, repair, and replacement costs
>20% Qualisports covers after-sales costs (battery inspection, shipping, repair or replacement)

12M<T≤24M

 ≤40% Qualisports covers battery inspection and battery back shipping costs
Customer covers sending shipments, repair, and replacement costs
>40% Qualisports covers after-sales costs (battery inspection, shipping, repair or replacement)
 

Note: 

1.Battery warranty start time  as same as battery delivery time.
2.In some cases, customers are required to prepay shipping costs.
3.The range of definitions on natural degradation is provided by third-party testing organizations.